| Subtotal: | £0.00 |
|---|---|
| Subscribe and Save savings: | £0.00 |
| Discounts: | £0.00 |
| Delivery: | Calculated at checkout |
| Total: | £0.00 |
Current price: £18.00
Original price: £20.00
Current price: £18.00
Original price: £20.00
Current price: £0.00
All of our parcels are delivered by DPD who were recently voted sustainable business of the year and were given The Carbon Trust Standard for their efforts in reducing their carbon footprint.
Free UK delivery
on orders £39.99 and over.
1-2 working days
delivery across the UK
98.5% of customers
received their order the next day
Fully tracked
with DPD's carbon neutral vans
Delivered by DPD, using electric and carbon-neutral vehicles to reduce our footprint with every parcel.
Order Value | Delivery Cost | Delivery Time |
Under £10 | £1.99 | 1-2 Working Days |
£10-£19.99 | £2.49 | 1-2 Working Days |
£20-£39.98 | £4.99 | 1-2 Working Days |
£39.99+ | FREE | 1-2 Working Days |
If something isn’t right, we’ll help fix it quickly.
You can return any product within 14 days if it’s unopened, and in a condition where we can resell. Sorry, we can’t accept returns of opened food for safety reasons.
If we’ve made a mistake (like sending the wrong product) — we’ll send you a free returns label to put it right.
For subscriptions, we’ll send a reminder email 3 days before renewal, so you’ve time to make changes or skip your next delivery.
1. Repack your items securely
Make sure your product’s still sealed, and in a condition where we can resell before sending back. We can’t accept opened items for hygiene and safety reasons.
2. Include your 6-digit order number and contact details
You’ll find it under Order History in your account, or in your confirmation email.
3. Return to us at:
Pooch & Mutt Ltd, DPD Logistics, Parsonage Street, Oldbury, West Midlands, B69 4PH
Your shipping notification email will also contain a tracking number and a link to track your order in real time.
If you have a Pooch & Mutt account, visit https://www.poochandmutt.co.uk/account/order-history at any time to track your order.
If you have any issues, please don't hesitate to contact us: [email protected].
If you have changed your mind you can return an item to us if the product is unopened and in a resell-able state. We cannot accept returns if the product has been opened but your dog does not like the food.
If you have a subscription with us, we will send you a reminder email 6 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.
To return an item to us, please send it to the address below, including your 6 digit order number and contact details in your parcel. Please note, this is not a free post address and you will need to return an item this way if:
1. You have set up a subscription recurring order but have changed your mind.
2. You would like to cancel your order but it has already been processed.
Pooch & Mutt Ltd
DPD Logistics
Parsonage Street
Oldbury
West Midlands
B69 4PH
Please note: we can only send free returns postage labels in the UK if:
1. You have received the wrong products.
2. The order has been sent by error on our part.
Once we receive your returned items, we will issue a refund and you will be notified by email. Please note, it can take between 5-10 working days for your refund to be processed, depending on your bank.
We aim to ship your order the same day if placed before 1pm. Standard delivery takes 1-2 working days.
Please note, during busy sale periods, your order may take longer to be dispatched.
We deliver to the United Kingdom, Guernsey, Isle of Man & Jersey.